Golden Sun Apartments · Pomorie, Bulgaria. Please read these terms carefully. By paying your deposit online, you accept the terms below.
1. Booking & deposit
To confirm your reservation, you pay a deposit online at the time of booking. The deposit is part of the total price of your stay — it is not an extra fee. The remaining balance is paid on arrival. Prices are shown in euro (EUR), with the Bulgarian lev (BGN) amount shown for reference.
2. Your deposit is non-refundable — but it is never lost
The deposit is non-refundable and will not be returned as a cash refund. However, your money is never lost. If you cannot travel on your reserved dates, simply let us know by phone or email before your arrival. Instead of cancelling your booking, we preserve the value of your deposit and the number of nights you reserved, so you can use them for another stay whenever it suits you (subject to availability). Book 5 nights and you keep 5 nights of holiday — no matter what.
3. Changing or moving your dates
You may move your reserved nights to different dates at any time by contacting us. You always keep the number of nights you originally booked, and you always pay the standard rate for the period you actually stay:
• If your new dates fall in a higher-priced period (for example, moving from low to high season), you pay only the difference before your new stay.
• If your new dates fall in a lower-priced period, you are charged less, and the difference is credited toward your stay or kept as credit for a future booking.
• Your deposit is only ever reassigned to your new dates — it is never forfeited.
In short: you always pay the correct standard value of the period you stay, and your deposit always counts toward it.
4. How to let us know
To move your dates or tell us you cannot make it, contact us as early as possible — and always before your check-in date — by phone at +359 ··· ··· ··· or by email at [email protected]. Please include your name and booking reference. We will confirm your preserved nights and any price difference in writing.
5. No-show
If you do not arrive and have not contacted us, your reserved nights are still held for you under the same terms — your deposit and nights are preserved for future use. We simply ask that you tell us as soon as you can, so we can offer the apartment to other guests and help you rebook.
6. Payment & balance
The deposit is paid securely online by card, Apple Pay or Google Pay. The remaining balance for your stay is payable on arrival. Any price difference for changed dates is payable before the new stay begins.
7. Check-in & check-out
Check-in and check-out times are confirmed with your booking. Early check-in and late check-out may be available on request, subject to availability.
8. Right of withdrawal
As an accommodation service booked for specific dates, this reservation is exempt from the standard EU 14-day right of withdrawal under Article 16(l) of Directive 2011/83/EU. The flexible date-change terms above apply instead, and are designed to protect the value of your booking.
9. Force majeure
If events beyond the control of either party — such as natural disasters, government travel restrictions or other extraordinary and unavoidable circumstances — prevent your stay, normal terms do not apply. In these cases your deposit and reserved nights are preserved without penalty, to be used on alternative dates. Please notify us in writing within a reasonable time.
10. Liability
Guests are responsible for any damage caused to the apartment or property during their stay. We are not liable for loss of or damage to personal belongings, except where caused by our negligence as required by law.
11. Data protection
We collect only the information needed to process your booking — your name, contact details, stay dates and payment data — and handle it in line with the EU General Data Protection Regulation (GDPR). Your details are never sold. Payment is processed securely by our payment provider.
12. Governing law
These terms are governed by the laws of the Republic of Bulgaria. For cross-border consumer disputes, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
13. Contact
Golden Sun Apartments · Pomorie, Bulgaria
Phone: +359 ··· ··· ···
Email: [email protected]
We're happy to help with any question about your booking, dates or deposit.
Last updated: August 2026